RETURNS

SATISFACTION GUARANTEE
Your happiness is our priority. If, for any reason you receive your item and are not happy, simply contact us directly and we will refund or replace - your choice!

We stand by the high quality of our production. This is why we are happy to offer a 12-month manufacturing warranty. 

WHAT IS COVERED:

· Material Issues

· Workmanship Issue

· Defective Products

WHAT IS NOT COVERED:

· Normal Wear & Tear

· Accidental Damage (eg: a dropped product)

· Product Misuse & Improper Care

· Cleaning Related issues

Many of our products are delicate and must be handled with care. Inappropriate use such as putting it in the dishwasher or dropping it may result in breakage. Unfortunately, we cannot be responsible for this.

EXCHANGES
We happily replace items if they are defective or damaged. If you need to exchange it for the same item, please fill out the form below

SHIPPING
To return your product, you should mail your product to:
MY BAMBOO
907/7 Claremont Street 
South Yarra
Melbourne
Victoria
Australia
3141

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Simply fill out the form below with the required information, including your order number and we will reply within 48 hours.