My delivery had a few days of delay and I contacted the company since it was my first order and I just recently got scammed.
What I received upon my concerned email, was a such an incredible demonstration of outstanding customer service that is beyond anything that I ever experienced in business.
My delivery was bumped up to Express with no cost for me and included a personalised card, little gifts to make up for the delay and the owner contacted me twice to make sure I am aware of the delivery status and that I indeed receive my order. His emails showed clearly that this man cares for his business wants to make a difference!
That's so far just for the customer service. If any company would be at such a level of service, there would be no need for advertisement because I just run around at my company showing my colleagues the emails and sent them pictures of the beautifully packed delivery.
Now for the product - even looking at it, I am in love! Proudly display my bottle demonstrative at my desk at work to have my colleagues ask "Wow, where did you get this from!", ready to tell everyone the story behind the happy purchase.
It is great quality for a small price and keeps my tea hot for at least 2 hours. I couldn't check for longer because I usually finished my tea after that time frame.
I also immediately ordered the Glass Tea Infuser Bottle after I received my initial order (Bamboo Stainless Steel Tumbler).
Great business spirit, great quality, good for the environment and I am really happy that I invested my money into this little stylish piece of health asset.
All thumbs up, I am a big fan of My Bamboo!